Quick responses for the usuals
The following is a carefully thought-out and curated list of the questions that some customers have asked in the past. If you have a question for us, the answer may be here. If you still can’t find the answers you’re looking for, please contact us directly and someone on the team will be happy to assist you - even if it's only to ask how we like our eggs in the morning.
WHEN WILL MY ORDER BE DISPATCHED?
We aim to have all items dispatched the morning after you place your order, between 07:00 - 08:00 GMT. 99% of the time, this is the case, however, for bigger orders or custom builds, it can take a little longer, but it's usually the next day. Please note that G1pm shipping does not speed up dispatch times, just shipping.
Orders are shipped early the following morning as our products are wrapped to suit, just in case you've asked for a change in internal diameter or number of wraps, and are then prepped for their overnight clean. Our crafts are made by us, in-house, by hand, so aren't "off-the-shelf" - because of this, immediate dispatch has been swapped for careful inspection and guaranteed high standards. Worth it? Absolutely.
DO YOU SHIP INTERNATIONALLY?
Regularly! There's a flat-rate shipping cost, and we can't do anything about that; so, with all international orders, we'll include a free set of coils or accessories to make up for the ghastly charges. It can take up to two weeks for an order to arrive, however it's usually a lot faster than this.
DO MTN'S COILS CONTAIN NI?
We don't conform to the same old specs that fifty others use. Different materials shine in different applications, and we dedicate a lot of time to making each build as good as it possibly can be, so, a lot of what we craft features a mix of materials. If you're intolerant to anything, get in touch via the "get in touch" page and we'll build something to suit you! Easy!
ARE YOUR PRODUCTS CLEAN?
Heck yes they are! We know that the cleaner the build is, the more vibrant the colours come through when dry-firing, and the more intense the flavour. This is because wire is lubricated when it's spooled in the factory, and while JuiceJunkie take extraordinary steps to rid the wire of excess lubricants and impurities, some may occur when we're crafting them. We have a very strict five-step cleaning process - first, we steam your coils before they're bathed in an ultrasonic cleaner with a little solution for an hour, they're then high-velocity steam blasted, and transferred to a second ultrasonic cleaner containing only purified water for another hour. They're left overnight under a 195nm ultraviolet light to rid any remaining bacteria and pathogens. We know that heating them during install will do this, but we love the shine that our method gives, and we're totally anal about everything - you should see how organised the cupboards are.
I LIKE HOW A CERTAIN BUILD PERFORMS, CAN I HAVE IT AT A HIGHER RESISTANCE?
Yes! We understand the importance of this and find it irresponsible and nonsensical when others leave pitiful legs on their products. Only mtn leaves one of the legs of each build long enough to add up to three additional wraps. Do you like a 0.4 Ohm vape? Our standard Series Aliens read at 0.33 Ohms but our legs are long enough for you to add the wraps - we aim to be as accommodating as possible while providing a seamless service. If you need something else from us, just get in touch!
Checking my credit score, Moose.
DO YOU SELL AT WHOLESALE?
We do indeed. Whether you have a single store, or a global distribution network, we're big enough to deliver but small enough to care. Free shipping is standard on any wholesale order, and we'll send you high-res and Instagram-ready photos and website descriptions to make your switch as seamless as possible. We'll include a few extra sets of our performance enhancers for you and your team to try, so you're able to confidently give tailored recommendations to your valued customers.
DO YOU OFFER CUSTOM CRAFTS?
Good question, amigo! Given a brief, a few builds and variations will come to mind - usually based on experience; chances are we've crafted something similar in the past.
Resistance and application are usually what the customer passes to us to work on. From here we'll craft a round-wire build, something with ribbon cores, play with fuses etc. If a preferred characteristic, such as crackle or ease of maintenance, or a preference on flavour profiles is passed on it narrows down the best selection.
These are all tested in the customer's application, so we'll vape exactly like they do, buying in their atomiser and juices to get the deepest insights. Findings are passed on, there's a back-and-forth, and the sale's closed. It's a long, but incredibly thorough process.